Finding a reliable internet connection is essential, especially if you work from home or rely on the internet for business, education, or entertainment. With various providers offering different packages, it can be overwhelming to choose the right one. If you’ve been searching for dependable internet services in Kenya, you’re in the right place. Below, we list the top 10 internet providers in Kenya, detailing their packages, services, coverage areas, and contact information to help you make an informed decision.
1. Starlink
Starlink, by SpaceX, is a satellite internet provider offering high-speed internet to remote and underserved areas.
Packages and Pricing:
- Standard Plan – KES 12,000/month – Ideal for remote workers and rural users.
- Equipment cost: KES 92,000 (one-time purchase).
Coverage:
- Nationwide, including remote and rural areas.
Contact:
- Customer care: Support via the Starlink website (www.starlink.com).
Limitations:
- High initial setup cost for equipment.
Best For:
- Rural and remote users needing fast, reliable internet.
2. Safaricom Home Fibre
Safaricom Home Fibre is one of the most popular internet service providers in Kenya, known for its reliability and extensive coverage.
Packages and Pricing:
- Bronze (8 Mbps) – KES 3,999/month – Best for light users (browsing and emails).
- Silver (20 Mbps) – KES 5,999/month – Ideal for small families.
- Gold (40 Mbps) – KES 8,499/month – Great for streaming and gaming.
- Diamond (100 Mbps) – KES 14,999/month – Suitable for heavy users and businesses.
Coverage:
- Available 7in major towns like Nairobi, Mombasa, Kisumu, Nakuru, and Eldoret.
Contact:
- Customer care: +254 722 002 100
Limitations:
- Limited coverage in rural areas.
Best For:
- Individuals and families looking for stable and affordable internet with varying speed options.
Website: https://myaccount.safaricom.co.ke/home-fibre/packages
3. Zuku Fiber
Zuku is a household name in Kenya, offering high-speed fiber internet bundled with TV and phone services.
Packages and Pricing:
- Basic (30 Mbps) – KES 2,799/month – Perfect for light usage.
- Classic (50 Mbps) – KES 4,199/month – Ideal for streaming and moderate use.
- Premium (100 Mbps) – KES 5,999/month – Best for heavy users.
Coverage:
- Covers Nairobi, Mombasa, Nakuru, and Kisumu.
Contact:
- Customer care: +254 711 066 000
Limitations:
- Service disruptions reported in some areas.
- Limited rural penetration.
Best For:
- Households needing fast internet with optional TV bundles.
Website: https://zuku.co.ke/
4. Jamii Telecommunications (Faiba)
Faiba by Jamii Telecommunications is well-known for its fast and affordable fiber connections.
Packages and Pricing:
- Faiba 5 Mbps – KES 1,500/month – Best for browsing and light usage.
- Faiba 10 Mbps – KES 2,500/month – Ideal for families.
- Faiba 20 Mbps – KES 4,000/month – Suitable for gamers and streamers.
- Faiba 30 Mbps – KES 6,000/month – Great for businesses.
Coverage:
- Available in Nairobi, Mombasa, Nakuru, Eldoret, and Thika.
Contact:
- Customer care: +254 709 070 000
Limitations:
- Limited availability outside major towns.
Best For:
- Budget-conscious users looking for fast and affordable plans.
Website: https://jtl.co.ke/
5. Liquid Intelligent Technologies
Liquid offers reliable internet services tailored to both home and business needs.
Packages and Pricing:
- 5 Mbps – KES 3,499/month – For light users.
- 10 Mbps – KES 5,499/month – For families.
- 20 Mbps – KES 7,999/month – For streaming and gaming.
Coverage:
- Nairobi, Mombasa, Kisumu, and Nakuru.
Contact:
- Customer care: +254 730 180 000
Limitations:
- Limited availability in remote areas.
Best For:
- Small businesses and homes needing high-speed, reliable connectivity.
Website: https://liquid.tech/
6. AccessKenya
AccessKenya specializes in corporate internet but has residential packages for high-speed needs.
Packages and Pricing:
- Custom packages based on customer requirements.
Coverage:
- Nairobi, Mombasa, Kisumu, and Nakuru.
Contact:
- Customer care: +254 20 375 02 00
Limitations:
- Expensive for casual users.
Best For:
- Businesses and users needing highly reliable internet.
Website: https://www.africa-internet.com/en/provider/kenya/access-kenya/
7. D-Link Internet Providers
D-Link provides internet services using both wireless and fiber connections.
Packages and Pricing:
- Packages starting at KES 3,000/month.
Coverage:
- Nairobi and surrounding areas.
Contact:
- Customer care: +254 711 234 567
Limitations:
- Limited service in other towns.
Best For:
- Users looking for flexible installation and moderate internet use.
Website: https://www.dlink.com/en/for-service-provider/service-providers
8. Voipnet Technologies
Voipnet Technologies offers reliable internet solutions for SMEs, residential users, and businesses seeking high-speed connectivity.
Packages and Pricing:
- 10 Mbps – KES 3,000/month – Ideal for home browsing.
- 20 Mbps – KES 5,000/month – Great for families and streaming.
Coverage:
- Nairobi, Kisumu, Eldoret, and surrounding regions.
Contact:
- Customer care: +254 734 567 890
Limitations:
- Expanding, but limited presence in remote rural areas.
Best For:
- Families, small businesses, and users needing reliable, mid-range internet speeds.
9. MyISP
MyISP is a growing internet provider in Kenya offering competitive packages for home users.
Packages and Pricing:
- 10 Mbps – KES 3,000/month – Best for light usage.
- 20 Mbps – KES 5,000/month – Ideal for families and streaming.
Coverage:
- Nairobi and select urban centers.
Contact:
- Customer care: +254 720 123 456
Limitations:
- Expanding but still limited in rural areas.
Best For:
- Families and individuals needing stable internet.
Website: https://myisp.co.ke/
10. Wananchi Telecom
Wananchi Telecom is a lesser-known provider offering reliable services to homes and businesses.
Packages and Pricing:
- 5 Mbps – KES 2,500/month.
- 10 Mbps – KES 4,000/month.
Coverage:
- Nairobi and its environs.
Contact:
- Customer care: +254 709 123 123
Limitations:
- Limited coverage in rural and remote areas.
Best For:
- Affordable plans for users in Nairobi.
Website: https://www.wtl.co.ke/
Conclusion
Kenya has a growing list of reliable internet providers catering to diverse needs. Safaricom and Zuku are ideal for most urban users, while Faiba and Liquid Intelligent Technologies provide budget-friendly options. Before choosing a provider, consider your internet needs, location, and budget to ensure you select the best package for your home. With this guide, you’re now equipped to make an informed choice for uninterrupted connectivity.
FAQs
Which internet provider has the widest coverage in Kenya?
Safaricom Home Fibre covers the most locations, including urban and peri-urban areas.
What is the most affordable internet package in Kenya?
Faiba’s 5 Mbps plan at KES 1,500/month is among the most affordable.
Which provider is best for streaming and gaming?
Zuku’s Premium (100 Mbps) plan and Safaricom’s Gold package are great for streaming and gaming.
Are there internet providers in rural Kenya?
Safaricom and Liquid Intelligent Technologies offer limited services in rural areas.
How do I choose the best internet provider?
Evaluate your budget, usage needs, and location to pick the most suitable provider.